Responsible Gaming Tools at Godz Casino

Gambling should stay an affordable pastime, never a financial plan. On this page we set out every tool available in your Godz Casino account, how to switch each one on, and where to find free, confidential help if gambling stops feeling fun.

Our Commitment to Your Wellbeing

We hold a Curaçao Gaming Control Board licence (8048/JAZ2023-041) and treat player protection as an operating requirement, not a marketing line. Every account opened with us since we launched in 2023 goes through identity verification before a first withdrawal, and our systems run behavioural monitoring around the clock to flag patterns associated with harmful play, such as sharp increases in deposit frequency or late-night binge sessions. When our team spots these signals, we reach out discreetly and, where appropriate, suggest limits or a cooling-off period.

Behaviour monitoring never blocks your account without reason, and it never shares your data with third parties. It exists so that a human conversation happens before a small problem grows into a large one.

Reality checks

Our reality check feature sends an on-screen notification every 30, 60 or 120 minutes while you play, showing your session length, deposits made in that session and net result. You choose the interval in your account settings, and the reminder stays on screen until you acknowledge it.

Warning Signs to Watch For

Problem gambling rarely announces itself. It builds through small, repeatable behaviours that are easy to rationalise in the moment. Read the list below honestly; if two or more items describe you or someone close to you, act on the tools in the next section today.

• Chasing losses: returning immediately after a losing session to win the money back, often at higher stakes.
• Hiding your play: deleting transaction records, using separate payment methods or lying about time spent gambling.
• Borrowing to gamble: using credit cards, loans, or money borrowed from friends and family to fund deposits.
• Mood changes: irritability, anxiety or restlessness when not gambling, or guilt immediately after a session.
• Escalating stakes: needing larger bets to feel the same level of excitement as before.
• Neglecting commitments: missing work, study or family obligations because of gambling sessions.
• Failed cutbacks: several unsuccessful attempts to reduce or stop playing on your own.
• Gambling to escape: playing to avoid stress, loneliness or difficult feelings rather than for entertainment.

Tools You Can Use Today

Practical account controls

Every control below is free, activates immediately and stays in place until you change it. You will find all of them under Profile, then Responsible Gaming, on both desktop and our mobile site.

• Deposit limits: cap the amount you can deposit per day, week or month; a lower limit applies instantly, a higher one only after a 24-hour cooling period.
• Loss limits: set the maximum net loss you are willing to accept over a chosen period, calculated across all games.
• Wagering limits: restrict the total value of bets you can place per day, week or month.
• Session timeouts: take a short forced break of 24 hours up to 7 days with one click, after which the account reopens automatically.
• Reality checks: timed on-screen reminders of session length and spend, configurable from 30 minutes.
• Cooling-off periods: pause your account for a fixed term (30 days to 6 months) with no deposits or play possible during the break.
• Self-exclusion: a formal closure of your account for 6 months or permanently, described in full below.

How Self-Exclusion Works

Self-exclusion is the strongest tool we offer, and we make it deliberately hard to undo. You can activate it yourself in your account settings or by emailing [email protected]; our 24/7 live chat can also start the process for you immediately.

Durations and consequences

We support the following exclusion terms:

Choose the term carefully. During any exclusion we close your account to deposits, withdrawals and gameplay, marketing emails stop, and any remaining balance stays protected in your account until the exclusion ends. Open bets already placed are settled normally and winnings are credited to your balance. If you self-exclude permanently, we return your remaining balance to your verified payment method on request.

Protecting Minors From Gambling

You must be at least 18 years old to hold an account with us. We verify age through our KYC process using a government ID or passport before any withdrawal, and we close accounts immediately when verification shows the account holder is underage, returning any deposits made.

Parents and guardians carry the final responsibility for devices used at home. We strongly recommend filtering and parental control software such as Net Nanny, Gamban or Qustodio to block gambling sites across all family devices, and keeping payment details and account passwords out of children's reach. If a minor has used your account without permission, contact us at [email protected] straight away so we can freeze the account and investigate.

Free Help and Helplines

Setting limits is something you can do alone; recovering from problem gambling usually is not. These UK organisations offer free, confidential advice by phone and online, and none of them will share your details with us or anyone else.

• GamCare: 0808 8020 133, gamcare.org.uk, free national helpline and counselling, open every day from 8am to midnight.
• BeGambleAware: begambleaware.org, free information, self-assessment tools and a 24/7 live chat support service.
• National Gambling Helpline (run by GamCare): 0808 8020 133, also available via web chat on gambleaware.org.
• GAMSTOP: gamstop.co.uk, free national self-exclusion service covering all UK-licensed gambling sites, which we integrate with directly.
• Gamblers Anonymous: gamblersanonymous.org.uk, free peer-support meetings across the UK and online.

Talk to Our Support Team

If anything on this page raises a concern about your own play, contact us before it grows. Our live chat operates 24/7 and any agent can activate limits, timeouts or self-exclusion on your instruction within minutes, without judgement and without questions about your reasons. For anything requiring review, such as an early end to a cooling-off period or a permanent exclusion balance refund, email [email protected] and mark the subject line Responsible Gaming; our dedicated team responds within 24 hours.

Asking for help is a sign of good judgement, not weakness. Whatever you decide, we will act on it the same day.

Frequently asked questions

How do I set a deposit limit on my Godz Casino account?

Open Profile, then Responsible Gaming, choose Deposit Limit and set a daily, weekly or monthly amount. Lower limits apply immediately; increases take effect after a 24-hour waiting period.

What happens to my balance if I self-exclude?

Your balance stays protected in your account for temporary exclusions and is returned on request after expiry. For permanent exclusions we return the remaining balance to your verified payment method on request.

Can I cancel a cooling-off period early?

No. Cooling-off periods run to their end date and cannot be shortened. This rule exists so that a decision made in a calm moment cannot be reversed mid-session.

Does GAMSTOP self-exclusion apply to Godz Casino?

Yes. We integrate with GAMSTOP, so registering with gamstop.co.uk blocks access to your account here along with other participating UK-facing operators.

Who can I call for free, confidential help?

GamCare's National Gambling Helpline on 0808 8020 133 operates daily from 8am to midnight, and BeGambleAware offers a 24/7 live chat at begambleaware.org.