Contact Our Support Team
Our Customer Care team is here around the clock, every day of the year. Below you will find every way to reach us, what we can help with, and the quick checks that get you a faster answer.
Our Support Channels, Always Open
Live chat
Live chat is the fastest route to us. Open it by clicking the speech bubble in the bottom-right corner of any page on godzcasino.co.uk, whether you are on desktop or mobile. The service runs 24 hours a day, 7 days a week, including bank holidays. Most chats are picked up by an agent within 2 minutes, and simple questions about bonuses or payments are usually resolved in a single conversation.
For anything that needs documents or a detailed explanation, write to [email protected]. We reply within 24 hours, and most emails are answered in 4 to 8 hours. Attach your screenshots or photos directly to the message, keep the subject line short (for example "Pending withdrawal" or "KYC documents"), and include the email address registered on your account so we can find you straight away.
| Channel | Availability | Typical response |
|---|---|---|
| Live chat (bottom-right corner of every page) | 24/7, 365 days | Under 2 minutes to first reply |
| Email [email protected] | 24/7, monitored continuously | Within 24 hours, often 4 to 8 hours |
What We Can Help You With
Our agents handle the full range of account, payment and gameplay questions. Nothing on this list requires a separate department, so one chat is normally enough.
- Account access: password resets, login errors, changing your registered email or personal details.
- KYC verification: which documents to send, why a file was rejected, and status updates. Verification review usually completes within 24 to 48 hours.
- Deposits and withdrawals: missing deposits, pending payouts, our £15 minimum withdrawal, and the £8,000 daily / £40,000 monthly limits.
- Technical problems: games not loading, freezes mid-session, error messages, mobile browser issues on iOS and Android.
- Bonuses and promotions: the 100% up to £8,000 welcome offer with 300 free spins, the 35x wagering requirement, Friday reload bonus, weekly cashback up to 20%, and free spin drops.
- Responsible gambling: setting deposit or loss limits, session reminders, cooling-off periods, and self-exclusion through us or GAMSTOP.
Quick Checks Before You Write
Two minutes of preparation often removes the need to contact us at all. Before opening a chat, work through this short list.
- Check the FAQ page: answers on bonuses, wagering, and payment times are already written up there.
- Open your profile and look at KYC status: if documents show as "under review", they are within the standard 24 to 48 hour window and need no chase.
- Review your transaction history in your account: most "missing deposit" queries resolve once the entry appears, which can take a few minutes for card and e-wallet payments.
- Confirm you are emailing us from the address registered on your account; for security we cannot discuss account details otherwise.
- Have your account ID or registered email ready before the chat starts, so the agent can verify you immediately.
Formal Letters And Business Enquiries
Company information
Godz Casino is operated by Goblinix N.V., licensed by the Curaçao Gaming Control Board under licence number 8048/JAZ2023-041. Formal complaints that cannot be resolved through support should be sent in writing to [email protected] with "Formal complaint" in the subject line; we acknowledge every complaint within 72 hours and aim to close it within 14 days.
Media and partnerships
Press, affiliate and partnership enquiries are handled separately from player support. Email us at [email protected] with "Partnership" or "Press" in the subject line and we will route it to the commercial team, who respond within 3 business days.
Frequently asked questions
How quickly does live chat respond?
Live chat is staffed 24/7 and most chats are answered by an agent in under 2 minutes.
What is the email address for support?
Write to [email protected]. We reply within 24 hours, usually in 4 to 8 hours.
Do you have a phone support line?
No. We currently offer live chat and email only, both available around the clock.
How long does KYC verification take?
Document review usually completes within 24 to 48 hours. You can check the current status in your profile at any time.
Can I get help with self-exclusion?
Yes. Tell any agent in live chat and they will set up deposit limits, cooling-off periods or full self-exclusion immediately, including registration with GAMSTOP.